Find answers to the most common questions about shopping for toys with us.
Orders & Payments
1. How can I place an order?
You can place an order directly on our toy store website by adding your favorite items to the cart and completing checkout securely.
2. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
3. Can I modify or cancel my order after placing it?
Orders can be changed or canceled within 1 hour of placement. Please contact our customer support team right away.
Shipping & Delivery
4. How long will it take to receive my order?
Standard shipping takes 3-7 business days. We also offer express delivery options at checkout.
5. Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping times and costs may vary.
6. How can I track my order?
You will receive a tracking number by email once your toy order has been dispatched.
Returns & Exchanges
7. What is your return policy?
You can return unused and unopened toys within 30 days of delivery. Please visit our Returns Center for full details.
8. How long does it take to process a refund?
Refunds are issued within 5-10 business days after we receive and inspect the returned items.
Products
9. Are your toys safe for children?
Yes, all our toys are made with child-safe materials and meet international safety standards.
10. How do I choose the right toy for my child’s age?
Every product page includes an age recommendation and helpful details to guide your choice.
11. What if I receive a defective or damaged toy?
If your toy arrives damaged or faulty, contact us immediately at support@evrig.com with photos so we can assist you promptly.